Medical Receptionist at The Pediatric Experience

Danforth Ave at Broadview Ave, Danforth Avenue, Toronto, ON, Canada

About the Role

Start Date: September 2022

Start Salary: To be discussed during interview
We are looking for a full-time competent medical secretary with at least 3 years of providing the highest standard of patient-centered administrative support. Possessing a proven ability to deal with all aspects of front office duties and able to handle competing demands professionally and efficiently in a fast paced healthcare setting.

Pediatric Experience is a busy pediatric clinic in the hearth of Danforth. Our clinic offers a friendly, supportive and respectful working environment. The clinic is open from Monday- Friday from 9:00AM – 5:00PM.

➔ Medical Administrative Certificate is an asset or relevant experience
➔ Can converse English fluently
➔ Can work in a fast paced environment

➔ Booking and confirming appointments
➔ Answer multiline telephone system
➔ Check Fax and prepare requested forms for the patients.
➔ Follow up and arrange referrals made by the doctor to make sure that patients are seen in a timely manner.
➔ Inform families of laboratory test results after the doctors have reviewed them.
➔ Calls answered/returned – good phone etiquette
➔ Arranging doctor’s and Staff schedule.
➔ Triaging sick calls
➔ Process billing for uninsured payments and provide receipts.
➔ Call patients to inform of upcoming appointments with other doctors’ offices.
➔ Deal with mail related reports, scanning, filing them to be sent to the doctor's to review.
➔ Liaising with couriers and delivery companies.
➔ Deal with questions and complaint related queries of patients.

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